Your query from 新竹火車站 to 台北松山機場 (TSA)

Route & Vehicle

新竹火車站No. 445, Sec. 2, Zhonghua Rd., East Dist., Hsinchu City 300 , Taiwan (R.O.C.)

台北松山機場 (TSA)No. 340-9, Dunhua N. Rd., Songshan Dist., Taipei City 105, Taiwan

~ 1 hr 9 min (83 km)

Choose your service

LimitedMax 8% OFF
Point-to-point
Set schedule, full control
Set your own departure time for a well-planned trip.
Hourly ride
Charter from 2-12 hours
Hourly charter from 2 to 12 hours, with full flexibility.
Dedicated guide add-on available

FAQ

Flight delayed / cancelled / earlier than planned — what should I do?

Please provide accurate flight details. We will use them as an important basis for arranging your ride; if your flight changes, we will assist with adjustments within the extent we can accommodate. Private Car ・In case of a flight delay, your pickup time will be postponed automatically. If the delay does not affect the driver's next trip, the original driver will wait for you at the airport. If the delay is too long and affects subsequent trips, we will arrange another driver and notify you promptly at no extra charge. However, if the delay causes your pickup time to fall within the late-night period (22:00–06:59), an additional NT$200 late-night service fee will apply. As temporary dispatch may extend the waiting time, we are unable to offer compensation for this. ・In case of an early arrival, you may be picked up earlier if the driver can accommodate it. If not, please ride at the original scheduled pickup time. If you decide not to take the ride for this reason, the fare will not be refunded.

How to estimate my pickup time? What is the free waiting time?

Recommended pickup time: We recommend adding 1–1.5 hours to your scheduled flight arrival time to allow time for immigration, customs clearance, and baggage claim. Free waiting times for each service are as follows (calculated from your scheduled pickup time): Private Car Waiting time: ・Standard vehicles: Up to 30 minutes of free waiting. After that, an additional NT$300 waiting fee applies for every 30 minutes. ・Luxury vehicles: Up to 30 minutes of free waiting. After that, an additional NT$400 waiting fee applies for every 30 minutes. Overtime policy: Any partial 30-minute period is charged as a full 30 minutes. Please pay the driver in TWD cash.

What are the payment mode?

Can I modify my order details?

If you need to modify your booking, please reply directly to your confirmation email with the details you wish to change. Our team will assist you. Please note the modification deadlines for each service: ・Private Transfer / Hourly Ride: Requests must be submitted before 6:00 AM (Taiwan time) on the day before your ride. Late requests may be accepted depending on vehicle availability; if approved, a modification fee of at least NT$200 will apply. Thank you for your understanding.

How to cancel a tripool reservation? Is there any cancelation fee?

There is no fee to cancel your trip and we offer a full refund. However, you must complete the order cancellation application within the following specified time (https://lihi1.com/8Q4fV). If the specified time is exceeded, no refund will be provided. If it is caused by natural disasters, a full refund will be provided. Point-to-Point and Hourly Ride: Cancellations made before 6:00 AM on the day before the ride will be fully refunded. faq.answer.cancel2 Once your cancellation request is submitted, we will proceed with the refund within a working day. The process will go through the third-party payment system which tripool uses and your credit card/bank system. Generally, it takes two weeks to return your fund to your account. During the Covid-19 pandemic, the process takes longer caused by the banks and it may be up to three weeks. Or you can request an equivalent value coupon and you can use it immediately.